FREQUENTLY ASKED QUESTIONS
Here are some common questions asked by Off the Eaten Track customers.
Do I have to purchase tickets in advance?
Tickets must be purchased in advanced as the tours can sell out. To maximize your chances of getting the day, time, and number of tickets you prefer, please book well in advance. We do take some last minute bookings, please call us to see if we can squeeze you in!
Can I get a refund or reschedule my tickets?
We offer a full refund if tours are cancelled with a minimum of 24 hours. We unfortunately do not offer refunds for no-shows or cancellations made within the 24 hour period as your seat is being held on the tour.
Do you offer discounted tickets for children or seniors?
Currently we do not offer any discounted tickets for seniors however we do offer youth pricing for guests 18 years or younger. Children of any age are welcome to join any tour regardless of whether they are eating or not and all of our tours can accommodate a stroller.
What is included in the ticket price?
- All food and beverage tastings (enough for a meal)
- An expert tour guide to lead the tour
- Our Eat Like a Local discount card
- Souvenir map of tour
Are gratuities included in the price?
No. If you enjoyed your tour guide’s service, gratuities are greatly appreciated. The standard gratuity in the service industry is 15-18%
How much food is served?
Our tours include enough different stops with an abundance of food along the way. You should consider the tour as a meal however our goal is not to leave you stuffed, but to give you a taste of the best culinary delights that Victoria has to offer.
Are there any beverages served?
On each tour there is at least one beverage sample. Some of our tour stops sell beverages, however we encourage you to bring a water bottle with you on the tour especially during the hot summer months.
Are there vegetarian options?
Yes. When completing the order form, you will be asked if you would like a vegetarian option. We must know in advance and unfortunately we cannot change preferences the day of the tour.
What if I have dietary restrictions?
We are able to accommodate for some dietary restrictions however, due to the nature of restaurant kitchens, we cannot guarantee substitutions can be made for specific diets. When completing the order form, you will be asked if you have any allergies or dietary preferences. We must know in advance and unfortunately we cannot change preferences on the day of the tour. Our tours are unsuitable for those with any severe food allergies.
Do we only walk around and sample food?
Definitely not! Our tours combine dinning with sight-seeing. The tour guides will provide commentary throughout the tours regarding history, cultural landmarks, insider culinary tips, exciting shopping opportunities and more. Consider our tours a smorgasbord of eating, learning, meeting locals, and a way to discover hidden gems in the city.
How physically fit do I need to be to attend a tour?
The tours require a certain level of physical stamina. Some tastings are on the go and seating opportunities can be limited and sporadic. There is an approximation of the distance covered in the details section of each tour.
What happens if it rains, snows, or the weather is not good?
Living on the West coast can be beautiful but wet. Our tours run regardless of the weather. Please dress appropriately and know that the weather can change throughout the day. Please bring an umbrella if necessary.
Are tours offered only in English?
Currently our tours only operate in English however we are working on hiring multi-lingual guides. Please email email@example.com if you are interested in booking a tour in another language and we will do our best to accommodate.
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